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Guide · takeaway & parcel

Parcel billing — a counter's flow, not a table's.

Half of India's restaurant business walks out in a bag. The EasyKOT Desktop App treats that as a first-class flow, not a workaround: one toggle, no fake tables, a KOT the kitchen reads as "pack it", and a counter strip that keeps thirty parcels from drowning your floor plan on a Friday night.

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Ring a parcel right now in the live demo: flip the toggle and fire.

The walkthrough

Toggle to packed-and-paid — three steps.

1

Flip the header toggle to Takeaway

The Dine in / Takeaway switch lives permanently in the Desktop App's top bar: what owners call a parcel, the button calls Takeaway; same thing. Tap it before ringing and the next check opens as a parcel with no table attached. Realised mid-order that the 'table' is actually going home? The same toggle retypes the open check on the spot, and any table it held frees up instantly.

The EasyKOT Desktop App header with the Dine in / Takeaway toggle beside the logo, Takeaway selected, and a parcel check open in the cart with no table assigned

Step 1: one toggle in the header; parcels never touch a table.

2

Ring and fire — the kitchen knows it's a parcel

The cart works exactly as it does for a table: dishes, portions, notes, Fire KOT. The difference is on the kitchen's side: the ticket carries TAKEAWAY in plain letters and leads with its KOT number instead of a table name, so the chef packs it instead of plating it. No parallel system, no second screen: parcels and tables share one kitchen board, clearly labelled.

3

Settle whenever your counter settles

Pay-at-pickup or pay-first is your policy, not the software's: nothing forces payment before the kitchen starts. A pay-first counter should flip one setting ('Clear kitchen tickets when a bill is settled' off, in Settings → Billing & service) so a paid parcel's ticket stays on the kitchen board until it's actually packed and bumped. The settle itself is the standard sheet: change math, UPI, part pay and all.

The Floor tab with the Counter & parcels strip below the room: parcel checks with order handles and running totals in a self-scrolling row, while the table plan above stays full size

Step 3: parcels live in their own strip; the hall view stays the hall view.

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Parcel questions

Straight answers.

Do parcels get their own bill numbers?
No, and that's correct, not a gap. Every check on a Desktop App, table or parcel, draws from that Desktop App's one consecutive GST invoice series, which is exactly what keeps the series gap-free for audit. The order handle staff shout (T3-012) is also one series per Desktop App per day, whatever the order type.
Where do parcels show up if they have no table?
In the 'Counter & parcels' strip under the floor plan: every open check that isn't sitting at a table, in one self-scrolling row that never squeezes your hall view smaller than readable. A parcel that turns out to be staying (the phone order that became a walk-in) can be seated onto a table from right there.
Do Zomato/Swiggy orders land in this too?
No. EasyKOT v1 deliberately sells two ways: dine-in and parcel. There is no Zomato/Swiggy integration, and we say that plainly rather than selling you a 'coming soon'. Walk-in parcels, phone orders you punch yourself, counter sales, all first-class today.
Can I put the customer's name on a parcel?
Yes. Tap the person icon at the top of the cart and type the number or the name; a regular comes up as you type, and Add new saves someone new with either one alone. Attach them before you fire and the parcel's printed KOT carries the name under its number, so whoever packs it can call it out; the bill carries the name with the full number. Like the rest of the counter, it works offline. See the customers guide.
Can the waiter's phone ring a parcel too?
Yes. The captain app rings takeaway orders the same way the Desktop App does, and they land on the same kitchen board and the same counter strip. A busy counter often runs exactly this way: one person packing, one phone ringing the queue.
Does any of this need the internet?
No. Parcels are checks like any other: rung, fired, settled and printed against the Desktop App's own local database, synced later. The whole counter flow works in airplane mode.
Next

The counter, end to end.

Settling & payments

The ₹2000-note change math and part pay, where every parcel ends.

See the settle guide →

Kitchen screen setup

The board that reads TAKEAWAY, and the clear-on-settle policy toggle explained.

Set up the KDS →

A whole day on one phone

The pure-counter shop: parcels, KOTs and the cash box with no laptop at all.

See the phone-only day →

Every guide in this cluster is listed on the guides hub.

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