Guide · printer fix

Printer ne ek sale ke do bill nikaal diye?

Tension mat lo, aapka hisaab bilkul theek hai: slip do hain, sale ek hi hai. Print tab toota jab printer ko data mil chuka tha. Isliye EasyKOT Desktop App ne khud dobara bhejne se mana kiya aur aapse poocha. Aapne Print again chuna, aur doosri copy pe DUPLICATE chhapa hai, wahi invoice number aur wahi original date ke saath.

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Printer chale ya na chale, sale save ho chuki hai. Desktop App bill pehle apne andar save karta hai, print uske baad. Har symptom ki poori table mein baaki saare cases hain.

Sabse common wajah

Ek print, uska end saaf nahi pata, aur Desktop App ne jaan-boojh ke guess nahi kiya.

Data jaane ke baad connection toot gaya. Wi-Fi ek second ke liye gaya, ya galat time pe cable nikal gayi. Ab Desktop App bata hi nahi sakta ki paper nikla ya nahi. Printer ne poora bill chhaap diya ho sakta hai, ya kuch bhi nahi.
Aisa job Desktop App khud retry nahi karta. Aise adhoore send ke baad bina dekhe retry karna hi woh tareeka hai jisse customer ke haath mein do bill aate hain. Isliye job ko rok ke “Needs you — may have printed” mark kiya jaata hai, aur woh kisi insaan ka wait karta hai jo printer jaake dekh sake.
Aapne dobara print karne ko bola. Kuch nahi nikla ho toh yahi sahi kaam hai. Aur kuch nikal chuka ho toh isi se doosri slip aati hai. DUPLICATE ka banner bilkul isi moment ke liye hai.

Fix

Pehle yeh karo.

Chunne se pehle paper dekho

Jis job ki guarantee Desktop App nahi le sakta, woh Settings → Printers & KDS ke print queue mein “Needs you — may have printed” ke saath baitha hota hai. Printer tak jaao. Roll pe kya hai, wahi jawaab hai, aur kuch nahi.

It printed ya Print again, inmein se ek chuno

Ruki hui row pe bilkul do hi button hain. It printed job band kar deta hai, aur paper nahi nikalta. Print again (marked duplicate) use ek baar aur bhejta hai, upar DUPLICATE banner ke saath. Jaan-boojh ke yahi do option hain: koi teesra option nahi jo aapki jagah guess kare.

Saaf copy customer ko do

Dono slip ek hi invoice hain, same number aur same original issue date ke saath. October mein di gayi duplicate pe bhi wahi date dikhegi jis din sale hui thi. Jo theek se print hui, woh customer ko de do.

Koi bhi bill baad mein Orders se reprint karo

Iske liye queue ki zaroorat nahi. Order kholo aur Reprint receipt dabao. Copy pe lines ke upar *** DUPLICATE — COPY 2 *** chhapta hai, itna bada ki koi galti se use naya bill bana ke na de.

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Desktop App par

Printer ki row kya bolti hai.

Settings → Printers & KDS mein har printer ki apni row hoti hai. Us row pe status green dot se nahi, seedhe words mein likha aata hai. Is problem ke exact words yeh hain.

Jab tak problem hai: Print queue mein job pe “Needs you — may have printed”. Agar yeh adhoora send settle karte time hua, toh Desktop App “… may have printed” naam ka dialog kholta hai, 4 choices ke saath: Retry now, Fix printer, Send to <another printer>, aur Skip (keep it for reprint).
Fix hone ke baad: Aapke jawaab dete hi job queue se hat jaata hai, aur printer ki apni row wapas “Connected” ho jaati hai.

Stamp hi asli baat hai. Jo doosri copy khud bolti hai ki main copy hoon, woh do baar entry nahi ho sakti, naye bill ki tarah nahi di ja sakti, aur din ke numbers mein chup-chaap doosri sale nahi ban sakti. Isiliye banner bada hai aur sabse upar hai, total padhne se pehle dikhta hai.

Ek dialog jiska title hai 'Bill may have printed — The order is saved. Counter Printer stopped answering part-way through — look at the printer: did the bill come out?' aur 4 buttons: It printed, Print again — marked DUPLICATE, Fix printer, aur Skip — keep it for reprint. Peeche catalog pe laal bar '1 ticket needs you — may have printed'.

Adhoora send hote hi yeh dialog aata hai. Asli jawaab do hi hain: It printed aur Print again.

Kuch lost nahi hota

Jo ticket chhoot gaya, woh kaise nikle.

KOT ke reprint pe stamp nahi lagta. Kitchen ko ticket chahiye, number nahi. DUPLICATE banner sirf receipt pe aata hai, kyunki sirf receipt hi doosri sale samjhi ja sakti hai.
Reprint pe invoice number kabhi nahi badalta. Reprint hua bill wahi number aur wahi date rakhta hai jiske saath woh issue hua tha. Aapki invoice series tooti nahi rehti, aur day-close document register yahi check karta hai.
Last wala ek button se reprint karo. Abhi jo ticket gadbad hua, uske liye Settings → Printers & KDS mein Reprint last receipt aur Reprint last KOT hain.

Seedhe jawaab

Do bill nikal gaye: log aur kya poochte hain

Customer ko kaunsi copy doon?

Jo saaf print hui, wahi. Dono pe same invoice number aur same date hai, toh dono ek hi tax invoice hain. DUPLICATE wali copy bas khul ke bolti hai ki yeh doosri copy hai, taaki koi use doosri sale ki tarah entry na kar de. Doosri wali phaad do ya rakh lo. Accounts mein dono case mein sale ek hi rehti hai.

Kya duplicate bill meri sales mein do baar gina jaayega?

Nahi. Paper ka accounts pe koi asar nahi hota. Sale settle hote time ek baar record hui, do baar print karne se woh nahi badalti. Reports, day-close document register aur aapke GST figures sab ek hi sale ginte hain, aur Desktop App reprint ke liye kabhi doosra invoice number nahi deta.

Desktop App print khud retry kyun nahi kar leta?

Kyunki use roll dikhta nahi. Jab send saaf fail hota hai (mana ho gaya, printer mila nahi, connection hi nahi), tab retry safe hai aur Desktop App khud karta hai. Par jab data jaane ke baad send fail hua, toh ho sakta hai printer ne chhaap diya ho. Us time guess karna matlab customer ko do bill dena. Isliye woh insaan se poochta hai.

DUPLICATE ka stamp band kar sakte hain?

Nahi, aur yeh jaan-boojh ke hai. Bina mark ki doosri copy se hi ek sale do baar entry hoti hai, ya customer se aisa bill maanga jaata hai jiska payment woh pehle hi kar chuka hai. Stamp bada hai aur totals ke upar hai, taaki slip pe koi kuch kare usse pehle woh padha jaaye.

Aage

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