Discount, void, refund — sab record pe, koi chori-chhipe nahi.

Aaj nahi. Discount poore check pe lagta hai, percent ya flat amount, subtotal se. Asli cases yeh cover kar leta hai: regular customer jisko hamesha 10% milta hai, late order jo aap theek karte ho. Ek dish ka price badalna menu ka decision hai, aur woh dashboard mein hota hai.

Comp key abhi nahi hai, seedhi baat. Aaj ya toh check pe discount do (subtotal se minus hota hai, GST kam amount pe lagta hai, kitchen ka cost write-off nahi hota), ya dish ko reason ke saath void karo (cost store ka). Asli comp (free serve, marketing mein track) roadmap pe hai, aur jab tak nahi aata, Desktop App dikhawa nahi karega.

Because that's where leakage lives. A dish that was fired got cooked; if it comes off the bill, an owner needs to know why and who did it. The cashier can reduce a quantity the guest genuinely returned, and removing a cooked plate entirely is a write-off with a reason, recorded under the name of whoever is signed in; the write-off report shows every one. Cancelling a whole unpaid check works the same way (Cancel order: a reason and the signed-in name, no PIN). Only the day-close write-off of checks left from earlier days still needs a manager's or owner's PIN.

The Desktop App refunds the full remaining amount of a settled bill: you confirm it by typing that exact figure. There is no partial-refund field on the Desktop App today. For a smaller adjustment, the honest tools are the discount before settling, or settling short and recording the gap as a discount.

Deliberately not. Every reprint keeps the original invoice number and date but carries a loud DUPLICATE — COPY 2 banner above the item lines, and the reprint itself is logged with who asked for it. A second slip can never quietly become a second bill. Reprint lives in three places: the settled order's detail, the cart's Bill key after settle, and Settings' 'Reprint last receipt'.

All of them. Discounts, voids, refunds and reprints write to the Desktop App's own ledger first and sync when the connection returns: the audit trail doesn't take the night off with the router.