Guide · printer fix

Printer doosre network pe hai?

IP bilkul sahi type kiya, phir bhi kuch nahi hua. Kyunki dono address kabhi ek-doosre tak pahunch hi nahi sakte the: 192.168.1.x se 192.168.29.y tak koi raasta nahi jaata. Dono address ke pehle teen number same hone chahiye. Bas itna check karna hai, aur 10 second lagte hain.

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Printer chale ya na chale, sale save ho chuki hai. Desktop App bill pehle apne andar save karta hai, print uske baad. Har symptom ki poori table mein baaki saare cases hain.

Sabse common wajah

Do alag private network, beech mein koi raasta nahi.

Koi ek Guest Wi-Fi pe hai. Guest network ek alag network hota hai, naam wahi bas aage Guest laga hota hai. Uspe jo device hai woh internet tak pahunchta hai, shop ki baaki kisi cheez tak nahi. Sabse zyada yahi hota hai.
Laptop hotspot pe chala gaya. Laptop ne shop ka Wi-Fi chhoda aur kisi phone ke hotspot se jud gaya, toh ab woh phone ke private network pe hai. Building ka har printer ek saath gayab ho jaata hai, aur yahi iska sabse accha sign hai.
Do router hain. Pehle router mein laga doosra router apni alag range deta hai. Uske peeche sab kuch 192.168.29.x pe hai, EasyKOT Desktop App 192.168.1.x pe, aur dono taraf se koi baat shuru nahi kar sakta.

Fix

Pehle yeh karo.

Printer ka address uski apni status slip se padho

Printer ka feed button dabake rakho aur switch on karo. Jo slip niklegi uspe printer ka abhi wala IP address hota hai. Yeh printer khud bata raha hai, Desktop App ka andaaza nahi.

Desktop App ka address padho

Windows pe Settings → Network & internet → Wi-Fi → Hardware properties. Mac pe System Settings → Network → Wi-Fi → Details. IPv4 address chahiye, jo 192.168.1.14 jaisa dikhta hai.

Pehle teen number milao

192.168.1.14 aur 192.168.1.50 same network pe hain, baat ho jaayegi. 192.168.1.14 aur 192.168.29.50 nahi hain, aur kitna bhi dobara type karo, kuch nahi badlega. Yeh hisaab ki baat hai, timing ki nahi. Isliye Desktop App timeout ka wait kiye bina pakka bol sakta hai.

Dono ko shop ke main Wi-Fi pe lao

Desktop App ko Guest ki jagah main network pe dobara join karo, ya printer ko wahan le aao. Do router hain toh dono devices ek hi router pe hone chahiye. Ya printer ko cable se usi router mein laga do jis pe Desktop App hai, phir yeh jhanjhat hamesha ke liye khatam.

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Desktop App par

Printer ki row kya bolti hai.

Settings → Printers & KDS mein har printer ki apni row hoti hai. Us row pe status green dot se nahi, seedhe words mein likha aata hai. Is problem ke exact words yeh hain.

Jab tak problem hai: Jab tak Desktop App knock kar raha hai, “Offline”. Network check chalne ke baad “Your router is keeping devices apart”. Abhi Desktop App network ki dono problems (printer doosre network pe, aur router apne hi devices ko alag rakh raha hai) ek hi status mein dikhata hai. Isliye yeh page aur router isolation wala page saath mein padho. Step 3 ka address compare hi dono ko alag karta hai.
Fix hone ke baad: “Connected”, aur queue ke jo tickets abhi bhi apne 5 minute wale window mein hain, woh line se print ho jaate hain, kuch dabana nahi padta; jo tickets 5 minute se zyada wait kar chuke hain, unpe Print dabao.

Captain ke phone pe yeh poora likh ke aata hai: app phone ka address aur printer ka address dono batata hai, aur waiter ko bolta hai printer wale Wi-Fi pe jao, yaani main network, Guest nahi.

Rescan ke baad Detect printers screen: upar Epson ke liye router mein plug karne wali tip, neeche 'Detected printers — No printers found. Make sure the printer is on and on the same network (Bluetooth printers must be paired in OS settings first), then rescan — or add one manually,' aur Rescan aur Add manually buttons.

Detect printers ko kuch na mile, yahi pehla sign hai: Desktop App aur printer do aise network pe hain jo kabhi mil hi nahi sakte the.

Kuch lost nahi hota

Jo ticket chhoot gaya, woh kaise nikle.

Kuch print nahi hua, par kuch lost bhi nahi hua. Address match nahi kar rahe the tab jo bhi ticket fire hua, sab Settings → Printers & KDS ke print queue mein hai, aur apne schedule pe khud retry kar raha hai.
Network match hote hi queue apne aap chalu ho jaata hai. Jo tickets abhi bhi apne 5 minute wale window mein hain, woh bina kuch dabaye print ho jaate hain. Jo 5 minute se zyada wait kar chuke hain, unke liye Print dabana padta hai.
Lamba backlog chhota kar sakte ho. Agar aadhe tickets ki ab zaroorat nahi (ek ghante ke kitchen tickets, jinka khana ban bhi chuka), toh un rows pe Discard dabao. Jo chahiye unpe Print dabao.

Ek dialog jiska title 'Counter Printer isn't connected — The order is saved. Counter Printer: Offline. What do you want to do?' hai, buttons Retry now, Fix printer aur Skip — keep it for reprint, peeche catalog screen pe laal '2 tickets need you' bar.

Printer kisi bhi wajah se na mile, Desktop App yahi recovery options deta hai. Dialog pe Offline likha hai, lekin asli wajah address ka mismatch hai, printer kharab nahi.

Seedhe jawaab

Printer doosre network pe: log aur kya poochte hain

Waiter ka phone mobile data pe hai. Kya yahi problem hai?

Haan. Captain app printer aur Desktop App dono se aapke apne Wi-Fi se baat karta hai, mobile data se kabhi nahi, kyunki internet se aapki shop ke andar tak koi raasta nahi aata. Jab dono address match nahi karte, phone pe app dono batata hai: phone ek pe hai, printer doosre pe. Phone ko shop ke main Wi-Fi pe daalo, sab set ho jaayega.

Dono mere Wi-Fi pe hain, phir bhi printer tak kyun nahi pahunch raha?

Check karo ki dono same Wi-Fi pe hain, ek hi router ke do alag network pe nahi. Guest network router aur antenna share karta hai, lekin jaan-boojh ke alag network hota hai. Dono IP address ke pehle teen number milao: same hain toh baat hogi, alag hain toh nahi hogi, network ka naam kuch bhi bole.

Kya doosri shop se internet ke through printer use kar sakte hain?

Nahi. Desktop App printer se seedha aapke apne network pe baat karta hai, isiliye internet band hone pe bhi printing chalti hai. Doosri building ka printer reach nahi hota, aur hota bhi toh accha idea nahi: jo kitchen ticket internet pe depend kare, woh net jaate hi ruk jaayega.

Desktop App sahi network pe hai, par waiter ke phones nahi.

Wahi rule, wahi fix: phones ko shop ka main Wi-Fi chahiye, Guest nahi aur mobile data bhi nahi. Address match na hon toh captain app waiter ko dono address dikhata hai, toh counter tak jaaye bina phone sahi network pe aa jaata hai.

Aage

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