Guide · printer fix

Printer pe “Cover open” aa raha hai?

Printer ka lid poora latch nahi hua. Zyada tar thermal printer aise mein bina beep, bina light ke print karna band kar dete hain. Isi 1 millimetre ke gap mein kitne logon ki poori dopahar nikal jaati hai. EasyKOT Desktop App seedha “Cover open” bol deta hai, aur tickets queue mein rok ke rakhta hai jab tak cover click karke band nahi hota.

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Printer chale ya na chale, sale save ho chuki hai. Desktop App bill pehle apne andar save karta hai, print uske baad. Har symptom ki poori table mein baaki saare cases hain.

Sabse common wajah

Lid latch nahi hua, aksar pichhla roll badalne ke baad se.

  • Band kiya, par click nahi hua. Beech mein dabaya hua cover ek side se lag jaata hai aur doosri side khula reh jaata hai. Printer ke liye dono catch lage bina cover khula hi hai.
  • Roll catch ke beech aa raha hai. Roll bahut upar baitha ho, ya paper ki dheeli poonch latak rahi ho, toh lid theek se nahi baithta. Dekhne mein band, report mein khula: sabse confusing case yahi hai.
Fix

Pehle yeh karo.

1

Cover poora kholo aur roll dobara baithao

Bas aur zor se mat dabao. Lid poora upar uthao, roll ko well mein seedha baithao, aur slot se kuch centimetre paper bahar kheecho, taaki poonch catch ke neeche na phanse.

2

Dono side dabao, jab tak har side click na kare

2 catch, 2 click. Zyada tar cases mein poora fix yahi hai. Isi wajah se beech mein ek baar dabaya hua cover open hi report karta rehta hai.

3

Queue ko khaali hone do

Settings → Printers & KDS mein ruke hue tickets dikhte hain. Printer jaise hi ready bolta hai, uske 5 minute ke andar wale tickets line se apne aap print ho jaate hain. Zyada der lag gayi? Row pe Print dabao.

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Desktop App par

Printer ki row kya bolti hai.

Settings → Printers & KDS mein har printer ki apni row hoti hai. Us row pe status green dot se nahi, seedhe words mein likha aata hai. Is problem ke exact words yeh hain.

  • Jab tak problem hai: “Cover open”, saath mein line “Close the cover until it clicks.” Jab tak yeh hai, printing ruki rehti hai. Tickets fail nahi hote, wait karte hain, kyunki printer abhi unhe le hi nahi sakta.
  • Fix hone ke baad: “Connected”. Jo tickets abhi 5 minute ke andar hain, woh line se print ho jaate hain; purane ke liye Print dabao.

Yeh baat printer khud batata hai. Desktop App lid switch ka apna jawaab repeat kar raha hai, fail hue job se andaaza nahi laga raha. Isiliye woh itna exact bol paata hai, generic error nahi dikhata.

Settings → Printers & KDS mein Counter Printer ki row, Connected likha hua, neeche Check printer, Test print, Test connection, Edit aur Remove.

Cover dono catch pe click hone ke baad row: Connected, aur kuch dabana nahi.

Kuch lost nahi hota

Jo ticket chhoot gaya, woh kaise nikle.

  • Ruke hue time mein kuch lost nahi hota — par 5 minute ke baad khud print hona band ho jaata hai. Held tickets ki line mein jagah waisi hi rehti hai. Cover 5 minute ke andar band ho jaaye toh woh khud print ho jaate hain, warna Print dabana padta hai. Order se kuch dobara fire nahi karna.
  • Sale paper se pehle save hoti hai. Bill pehle Desktop App ke apne database mein jaata hai. Toh theek se na dabaya gaya lid sirf slip ko late kar sakta hai, bas.
  • Abhi chahiye toh haath se reprint karo. Reprint last receipt aur Reprint last KOT Settings → Printers & KDS mein hain, aur fail hue ticket pe Retry now hai; purane ticket pe Print.
Seedhe jawaab

Printer ka cover khula hai: log aur kya poochte hain

Cover band hai, phir bhi Cover open aa raha hai.
Cover ek baar poora kholo aur dono kinaaron pe zor se dabao, jab tak har side click na sunaai de. Beech se latch ho jaata hai jab ek kona abhi bhi khula hota hai. Phir bhi open dikhaye, toh latch mein paper ka tukda ya dhool baithi hai. Printer band karo, cover kholo, saaf karo, aur roll aise baithao ki catch ke neeche na aaye.
Thoda sa khula cover printer ko poora kyun rok deta hai?
Print head ko paper aur platen roller pe dab ke rehna padta hai, tabhi kuch print hota hai. Woh pressure lid hi deta hai. Cover khula rakh ke print kare toh paper khaali niklega aur head kharab ho sakta hai, isliye printer mana kar deta hai.
Cover khula ho toh kya Desktop App tickets bhejta rehta hai?
Nahi, woh ruk jaata hai. Jis printer ne cover open report kiya, woh har job mana karta hai, toh Desktop App bekaar mein try waste nahi karta. Lekin har ticket ka apna 5 minute ka window chalta rehta hai: cover usi 5 minute mein band ho jaaye toh tickets khud print ho jaate hain, zyada der lage toh woh pehle hi ruk chuke honge aur Print maangenge.
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