Guide · printer fix

Printer pe “Paper out” aa raha hai?

Roll khatam ho gaya hai, aur yeh andaaza nahi hai: printer ne apne paper sensor se khud EasyKOT Desktop App ko bataya hai. Naya roll lagao, bas. Tab tak Desktop App printing rok ke rakhta hai, tickets queue mein wait karte hain, aur roll 5 minute ke andar lagte hi sab line se apne aap print ho jaata hai; zyada der lage toh Print dabana padta hai. Kuch dobara bhejna nahi padta.

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Printer chale ya na chale, sale save ho chuki hai. Desktop App bill pehle apne andar save karta hai, print uske baad. Har symptom ki poori table mein baaki saare cases hain.

Sabse common wajah

Roll khatam ho gaya, ya paper print head ke neeche theek se baitha nahi hai.

Roll khatam ho gaya. Yahi normal case hai, aur sensor isi ke liye hai. Thermal roll chup-chaap khatam hota hai, koi awaaz nahi karta. Rush mein counter pe kisi ko pata hi nahi chalta.
Paper andar hai, par sensor ke neeche nahi. Roll tedha gir gaya, ya aakhri kuch centimeter paper head se door mud gaya, toh printer usse khaali hi padhta hai. Printer ki nazar se dekho toh wahan paper hai hi nahi.

Fix

Pehle yeh karo.

Naya roll lagao, thermal side print head ki taraf

Roll aise daalo ki paper neeche se nikle aur aapki taraf aaye. Lagbhag har counter wala receipt printer aise hi leta hai. Kaunsi side print hoti hai, pakka nahi pata? Nakhun se paper ko ragdo: jis side pe kaali line aaye, wahi side head ko chhooni chahiye.

Cover click hone tak band karo

Dhakkan 1 millimeter bhi khula reh gaya toh printer print nahi karega aur “Cover open” bolega. Band karne se pehle slot se thoda paper bahar kheench lo, taaki roll wapas head se hat na jaaye.

Queue khaali hote dekho, kuch dabana nahi hai

Settings → Printers & KDS mein ruke hue tickets dikhte hain. Printer jaise hi ready bolta hai, uske 5 minute ke andar wale tickets line se apne aap print ho jaate hain. Zyada der lag gayi? Row pe Print dabao.

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Desktop App par

Printer ki row kya bolti hai.

Settings → Printers & KDS mein har printer ki apni row hoti hai. Us row pe status green dot se nahi, seedhe words mein likha aata hai. Is problem ke exact words yeh hain.

Jab tak problem hai: “Paper out”, saath mein line “Load a new roll, thermal side to the head.” Jab tak yeh hai, printing ruki rehti hai: Desktop App tickets ko pakad ke rakhta hai, jo printer print kar hi nahi sakta usko bhejta nahi rehta.
Fix hone ke baad: “Connected”. Jo tickets abhi 5 minute ke andar hain, woh line se print ho jaate hain; purane ke liye Print dabao.

Yeh state printer se aati hai, kisi timer ya andaaze se nahi. Desktop App paper sensor se seedha poochta hai aur jo jawaab aata hai wahi dikhata hai. Isiliye woh pakke se queue rok deta hai, bekaar mein retry kharch nahi karta.

Check Counter Printer panel: Power & network, Cover aur Language teeno Pass, par Health pe 'Needs attention — Paper out. Load a new roll, thermal side to the head' aur Test slip pe 'Not tested — Fix the paper or cover first.' Neeche Paper out card pe wajah aur fix likha hai, saath mein easykot.com/en/guides/printer-paper-out ka QR code.

Check printer khaali roll khud pakad leta hai. Guided-fix card aur QR code seedha isi page pe laate hain.

Settings → Printers & KDS mein Counter Printer ki row, Connected likha hua, neeche Check printer, Test print, Test connection, Edit aur Remove.

Naya roll lagne ke baad row: Connected, aur kuch dabana nahi.

Kuch lost nahi hota

Jo ticket chhoot gaya, woh kaise nikle.

Rukna fail hona nahi hai. Paper out ke time ruke tickets apni jagah sambhaal ke rakhte hain. Roll 5 minute ke andar lag jaaye toh khud print ho jaate hain, warna Print dabana padta hai. Kuch drop nahi hota, order se kuch dobara bhejna nahi padta.
Sale ko kabhi khatra tha hi nahi. Print queue mein jaane se pehle bill Desktop App ke apne database mein save ho jaata hai. Khaali roll zyada se zyada ek paper ko late kar sakta hai, bas.
Abhi chahiye toh haath se reprint karo. Settings → Printers & KDS mein Reprint last receipt aur Reprint last KOT hain, aur fail hue ticket pe Retry now hai; purane ticket pe Print.

Seedhe jawaab

Paper out: log aur kya poochte hain

Roll khatam hone se pehle warning milegi?

Jo printer apna near-end sensor report karta hai, uspe haan: row pe “Paper running low” aata hai, saath mein line “Keep a roll ready.” Kuch printer yeh nahi batate, seedha “Paper out” pe jaate hain. Aur jo printer kisi sawaal ka jawaab hi nahi deta, woh “Can't verify — will still try to print” pe rehta hai. Uska khaali roll sirf paper dekh ke hi pata chalega.

Desktop App ne printing rok kyun di, fail kyun nahi kiya?

Kyunki use wajah pata hai. Jis printer ne paper out bola hai, woh roll badalne tak har job mana karega, toh retry karte rehna bas try waste karta. Lekin har ticket ka apna 5 minute ka window chalta rehta hai: roll usi mein lag jaaye toh woh khud print ho jaate hain, zyada der lage toh pehle hi ruk chuke honge, Print ka wait karte hue.

Roll laga diya, phir bhi Paper out dikh raha hai.

Roll nikaal ke dobara theek se baithao. Tedha roll, ya itna chhota bacha roll jo sensor tak pahunchta hi nahi, khaali hi padha jaata hai. Poora roll sahi laga hai aur phir bhi out bol raha hai, toh sensor pe dhool ho sakti hai: printer band karo, paper ka raasta sookhe kapde se saaf karo, aur phir try karo.

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